Terms of Service

Please read these Terms of Service ("Terms") carefully before using the platform operated at Gigvault.uk ("Gigvault.uk", which may be referred to interchangeably throughout these Terms as "Gigvault", "we", "us", or "our"). By creating an account or using the platform, you agree to be bound by these Terms. If you do not agree, do not use Gigvault.uk.

1. About Gigvault

Gigvault.uk is an online platform that connects live music acts (bands, solo artists, DJs, comedians, and other performers) with pubs, bars, and music venues across the UK. We provide the tools for discovering talent, managing bookings, processing deposits, and facilitating communications — but we are not a party to any booking agreement between an artist and a venue.

2. Eligibility

You must be at least 18 years old to create an account on Gigvault.uk. By registering, you confirm that:

• You are 18 years of age or older
• You have the legal capacity to enter into binding agreements
• All information you provide, including your name, email address, and mobile phone number, is accurate and up to date
• You are based in the United Kingdom or are booking UK-based acts or venues

3. Accounts and Email Verification

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. If you believe your account has been compromised, please submit a support request immediately.

Email verification: Artist accounts require email verification before you can access platform features. When you register, we send a verification link to the email address you provide. You must click this link within 24 hours to activate your account. If the link expires, you may request a new one from the verification prompt. You will not be able to go live, receive booking requests, or access your dashboard until your email is verified.

Mobile phone number: A valid mobile phone number is required for all accounts. This is used for account security and, where applicable, booking-related communications.

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, fail to complete verification, or cause harm to other users of the platform.

4. Bookings and Agreements

Gigvault facilitates bookings between artists and venues, but the booking agreement is solely between the artist and the venue. Gigvault is not responsible for the performance, quality, or fulfilment of any booking.

• Venues may request bookings from artists or respond to artist enquiries
• A booking is only confirmed once both parties have accepted and the deposit has been paid
• Both parties are expected to honour confirmed bookings
• Cancellations must be made through the platform and are subject to the cancellation terms agreed at the time of booking

5. Artists Under Existing Management or Representation

If you are signed to a record label, management company, booking agency, or are otherwise subject to an exclusive representation or booking agreement, by creating an artist account and accepting bookings through Gigvault you confirm that:

• You have the right and authority to accept bookings independently via Gigvault, or have obtained any consent required from your label, manager, or agent to do so
• Your use of Gigvault, and any booking you accept through the platform, does not breach any existing management, representation, or exclusivity agreement you are party to
• You are solely responsible for any conflict between your use of Gigvault and any third-party agreement binding you

Gigvault is not a party to, and has no visibility of, any management or representation agreement you may hold. We accept no liability for any claim, loss, or dispute arising from a conflict between your use of the platform and a pre-existing contractual obligation. You agree to indemnify and hold Gigvault harmless against any claim brought by a third party (including a label, manager, or agent) arising from your use of the platform in breach of such an agreement.

6. Payments and Deposits

Gigvault uses Stripe to process payments securely. By making or receiving a payment, you also agree to Stripe's terms of service.

• Deposits are collected from venues to confirm bookings and protect artists against last-minute cancellations
• Deposit amounts are agreed between the artist and venue at the time of booking
• Gigvault deducts a platform fee from transactions — this is clearly disclosed before payment is made
• Refunds are subject to our dispute resolution process and the agreed cancellation policy

We are not responsible for payment failures caused by your bank, card issuer, or payment provider.

7. Cancellation Policy

Cancellations must be made at least 24 hours before the start of the booked event. Once within the 24-hour window, the cancellation option is disabled and no cancellation can be made through the platform.

If the venue cancels:

• If the booking has not yet been paid, no charge applies and the booking is cancelled immediately
• If a deposit or full payment has been made and is held in escrow, the held amount is automatically forfeited and released to the artist. The platform fee is non-refundable. This applies regardless of the reason for cancellation.
• By confirming a cancellation on a paid booking, you acknowledge and accept this forfeiture

If the artist cancels:

• If the booking has not yet been paid, no charge applies and the booking is cancelled immediately
• If a deposit or full payment has been made, the venue will receive a full refund including the platform fee via the original payment method
• Refunds are typically processed within 5–10 working days depending on your bank or card issuer
• Cancelling a confirmed booking without a valid reason, or cancelling multiple bookings, may result in your artist profile being suspended or permanently deleted at Gigvault's discretion. This is to protect venues from unreliable acts and maintain trust in the platform.

Gigvault reserves the right to cancel bookings in exceptional circumstances (e.g. fraud, policy violations) and will handle refunds at our discretion in such cases.

8. Disputes

If a dispute arises between an artist and a venue (e.g. a no-show, late cancellation, or payment issue), either party may raise a dispute through the platform within 14 days of the event date.

• Gigvault will review disputes and may request evidence from either party
• Our decision on disputes is final, but does not affect your statutory rights
• We aim to resolve all disputes within 10 working days of receiving full information from both parties

9. User Content

By uploading content to Gigvault (including profile photos, videos, descriptions, reviews, and messages), you grant us a non-exclusive, royalty-free licence to display and use that content on the platform and across our social media channels. You confirm that:

• You own or have the rights to all content you upload
• Your content does not infringe any third-party intellectual property rights
• Your content is not defamatory, offensive, or misleading

We reserve the right to remove content that violates these Terms without notice. Where content is removed for a policy violation, we will notify the account holder where it is safe and practicable to do so.

10. Prohibited Conduct

You must not use Gigvault to:

• Impersonate another person or entity
• Post false, misleading, or fraudulent information, including fake reviews
• Circumvent the platform by arranging bookings or payments outside of Gigvault to avoid fees
• Harass, threaten, or abuse other users
• Attempt to gain unauthorised access to the platform or other users' accounts
• Use automated tools (bots, scrapers) to extract data from the platform
• Register multiple accounts to circumvent restrictions or bans

Violation of these rules may result in immediate account suspension or permanent ban.

11. Venue Claims and Verification

Venues listed on Gigvault may be sourced from public data. If you claim a venue, you confirm that you are an authorised representative of that venue. Submitting a false claim is a breach of these Terms and may result in legal action.

12. Artist Profile and Availability

Artists are responsible for keeping their profile information, pricing, and availability up to date. Going live on the platform represents that you are available and willing to accept bookings. Gigvault is not liable for bookings accepted when the artist has not updated their availability correctly.

13. Platform Availability

We aim to keep Gigvault available at all times, but we may temporarily take the platform offline for maintenance. We will display a notice during scheduled downtime where possible. We are not liable for losses arising from temporary unavailability of the platform.

14. Limitation of Liability

To the fullest extent permitted by UK law, Gigvault shall not be liable for:

• Any loss arising from an artist or venue failing to honour a booking
• Indirect, incidental, or consequential losses
• Loss of revenue, profit, or business opportunity
• Any technical failures, outages, or data loss on the platform

Our total liability to you in connection with these Terms shall not exceed the total fees paid by you to Gigvault in the 12 months preceding the claim.

15. Intellectual Property

All content, branding, and software on Gigvault (excluding user-submitted content) is owned by us and protected by UK copyright law. You may not reproduce, distribute, or create derivative works without our prior written consent.

16. Cookies and Consent

By using Gigvault you agree to the placement of essential cookies required for the platform to function. Optional cookies (Marketing, Personalisation, Analytics) are only placed with your explicit consent via our Cookie Preference Centre. You can manage your preferences at any time. See our Cookie Policy for full details.

17. Changes to These Terms

We may update these Terms from time to time. We will notify registered users of material changes by email or via a platform notice at least 14 days before changes take effect where practicable. Your continued use of Gigvault after changes take effect constitutes acceptance of the revised Terms.

18. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Contact

If you have any questions about these Terms, please submit a request via our Contact Us form and we'll get back to you.